Returns & Exchanges Policy

30-Day Return Window

If something isn't quite right, you have 30 days from your purchase date to request a return or exchange. After that, we're unable to accept returns or exchanges.

Return Eligibility

We accept returns when:

• If your system is unused and includes all original filters, media, and packaging, you're eligible for a full refund.
• If your system has been used but remains undamaged, a 50% restocking fee applies to cover the replacement of used filters and filter media, which cannot be resold.

Non-Returnable Items

Certain items are not eligible for return, including used filters and filter media, products that have been installed or modified, and items containing hazardous materials or flammable liquids or gases.

Please note that the following items are not eligible for return:

• Gift cards
• Filters once they have been used or installed
• Custom or special-order systems designed specifically for your order

Shipping Policy

• You cover return shipping costs
• Exceptions: Our errors or manufacturer defects
• Original shipping fees are non-refundable
• For items over $75: Use tracked/insured shipping
• Please do not send your purchase back to the manufacturer

Return Process

For standard returns:

Ship to:

iFilters Receiving Dept.
5015 Hallmark Pkwy
San Bernardino, CA 92407

Refund Process

Once your return is received and inspected:

1. We will send you an email notification within 2 business days
2. The email will confirm we've received your returned item
3. We will notify you of the approval or rejection of your refund

If approved:

• Your refund will be processed immediately
• A credit will be applied to your original payment method
• Please allow 5-10 business days for the refund to appear on your statement

Defective Items & Exchanges

Before returning any items:

1. You must contact us first at support@ifilters.com
2. Provide:
   • Your order number
   • Photos/video clearly showing the defect
   • Detailed description of the issue
3. Do not ship anything without:
   • Our written authorization
   • Specific return instructions from our team

Need Help With Your Return?

Contact our support team at support@ifilters.com

Include your order number for faster service